Module 1: Course Introduction

• Introductions and Course Logistics: Get to know the instructors, classmates, and course structure.
• Course Objectives: Understand the goals and outcomes expected from the course.

Module 2: Introduction to Troubleshooting

• Defining the Scope of Troubleshooting: Learn the extent and limitations of troubleshooting within vSphere environments.
• Structured Approach to Solving Problems: Develop a systematic method for addressing configuration and operational issues.
• Applying Troubleshooting Methodologies: Use proven methodologies to diagnose and resolve faults efficiently.

Module 3: Troubleshooting Tools

• Identifying Utilities and Tools: Discover the tools available for troubleshooting in vSphere.
• Accessing the vSphere ESXi Shell: Learn how to access and use the ESXi shell for troubleshooting.
• Running Commands: View, configure, and manage vSphere components using command-line tools.
• Using Standalone ESXCLI: Understand how to use ESXCLI commands for troubleshooting.
• Data Center CLI Commands: Learn to use DCLI for managing vSphere components.
• Choosing the Best CLI Tool: Identify the most effective tools for different troubleshooting scenarios.
• Locating and Using Log Files: Find important log files and use them in troubleshooting.
• VMware Skyline™ Overview: Understand the benefits and capabilities of VMware Skyline™.
• Using VMware Skyline™ Advisor: Learn how to use Skyline™ for proactive support.
• Support Bundle REST API: Understand and use the support bundle REST API for troubleshooting.

Module 4: Troubleshooting Virtual Networking

• Standard Switch Problems: Analyze and troubleshoot issues with standard switches.
• Virtual Machine Connectivity Issues: Resolve connectivity problems affecting virtual machines.
• Management Network Problems: Diagnose and fix issues in the management network.
• Distributed Switch Problems: Troubleshoot and resolve problems with distributed switches.

Module 5: Troubleshooting Storage

• vSphere Storage Architecture: Recognize components and structure of the vSphere storage architecture.
• Datastore Issues: Identify and resolve common problems with different types of datastores.
• Storage Connectivity and Configuration: Fix connectivity and configuration issues affecting storage.
• Log File Analysis: Use log files to find the root cause of storage problems.
• ESXi and Linux Commands: Employ ESXi and Linux commands for storage troubleshooting.
• Virtual Machine Snapshots: Troubleshoot issues related to virtual machine snapshots.
• Storage Performance Problems: Analyze and resolve performance issues in storage.
• Multipathing Issues: Understand and troubleshoot multipathing problems.
• Missing Path Problems: Identify and fix missing path issues between hosts and storage devices.

Module 6: Troubleshooting vSphere Clusters

• vSphere HA Problems: Identify and resolve potential High Availability (HA) issues.
• vMotion Problems: Diagnose and fix problems with vMotion.
• vSphere DRS Problems: Troubleshoot issues with Distributed Resource Scheduler (DRS).

Module 7: Troubleshooting Virtual Machines

• Virtual Machine Files: Understand the different files associated with virtual machines.
• Snapshot Problems: Identify, analyze, and resolve issues with virtual machine snapshots.
• Disk Content IDs: Discuss virtual machine files and disk content IDs.
• Power-On Problems: Troubleshoot virtual machine power-on issues.
• Connection State Problems: Identify and fix issues with the virtual machine connection state.
• VMware Tools™ Installation Failures: Diagnose and recover from VMware Tools™ installation issues.

Module 8: Troubleshooting vCenter Server and ESXi

• vCenter Service Problems: Analyze and resolve problems with vCenter services.
• vCenter Database Issues: Diagnose and troubleshoot issues with the vCenter database.
• vCenter Appliance Shell and Bash Shell: Use these shells to identify and resolve problems.
• ESXi Host Problems: Identify and troubleshoot issues affecting ESXi hosts.